bedMATCH Experience Setup Guide
Our bedMATCH installation guide will let you hit the ground running with the best mattress recommendation service working hard for you.
Contents (Jump ahead to sections)
Space Requirements
The bedMATCH experience is larger than your standard mattress placement, and requires resources that may affect where you can place it within your store. The station requires at least 15′ x 12′ of space, with at least 10′ of overhead clearance.
The selected location should not:
- Block electrical panel access
- Block fire extinguisher access
- Be in proximity to bathroom doors
- Be adjacent to windows without shades
- Be close to or covering HVAC vents
- Be placed directly under strong lighting
- Be placed directly under sprinkler heads
Having space to comfortably engage the customer without crowding them is a key consideration. In an effective sales process using bedMATCH, each customer will start by laying on the test beds, so be sure to allow enough room for a pleasant experience. In addition to the above space requirements, there are also resources
Resource Needs
The installation team and daily operation of the equipment will require:
- Electrical power: One 120V outlet within 8′ of the desired location.
- Internet access: Either a wired Ethernet connection, or a wireless access point within 100′ (direct line of sight), or 50′ (obstructed).
- IT resources: Contact information for store IT resources to configure internet access, assign IPs, and negotiate firewalls as needed.
- Ladder (8′): One ladder is needed (two preferred) on installation day only.
- Cleared location: Please have the preferred installation location clear of products and other materials prior to the installation team’s arrival.
- Disposal access: Please allow the installers access to a waste disposal location to allow them to keep the installation area clean during the setup process.
Installation Team
Our professional installers pride themselves on providing expedient installations that allow your sales team and customers to begin leveraging the bedMATCH process quickly. With over half a century of combined experience, our team quickly handles any obstacles with resourcefulness and coordination.
The same team members that install equipment also provide service and support, with inside-out knowledge of the bedMATCH process and equipment.
What to Expect on Installation Day
The bedMATCH equipment will be coordinated to the store location prior to installation. Please assist the installation team by receiving the equipment and placing the materials within 20 feet of the predetermined setup location that follows the space requirements and resource needs.
Our installers will arrive at their coordinated arrival time and quickly begin assembling the equipment with as little interruption to your business and customers as possible. The installation takes several hours to complete. The equipment will be fully operational and the assembly area will be clean upon completion.
When the installation is complete, installers can provide quick demonstrations and guidance to salespeople or managers on the functionality of the equipment. Comprehensive training will be coordinated by your bedMATCH sales representative quickly after installation.
Now that you have reviewed our setup guide, please review the retailer FAQs and user guide, and let us know if you have any more questions.