bedMATCH Troubleshooting Guide
Our bedMATCH troubleshooting guide will help you quickly diagnose and correct common issues, so you can keep operating at your highest level.
Contents (Jump ahead to sections)
Display Issues
Single display is blank: Confirm that the monitor is powered on. There should be a blue or green light (depending on monitor model) at the bottom right of the monitor when it is turned on. If the light is red or missing, locate and press the power button on the monitor.
All displays are blank: Confirm that the computer is powered on. The computer is hidden, located inside the cabinet or behind a panel. There should be a light indicating that the computer is operating. If the light is red or missing, locate and press the power button on the computer. If the computer will not turn on, check the surge protector that powers all of the equipment. The switch on the surge protector should be lit, and the surge protector should be plugged into the designated wall outlet.
Printer Issues
Printer not printing: Confirm that the printer is powered on- the power button should be lit. Locate and press the power button if the light is not present.
Arrow light flashing: The printer is signaling that it is either out of paper or there is a paper jam. If the paper tray is empty, add paper and press the flashing arrow button to initialize the printer. If the paper tray has paper already, open the printer access door and clear the paper jam.
Ink light flashing: Open the printer access door and add the color ink that corresponds to the light.
Calibration Issues
Calibration dials missing: If the calibration dials are not visible in the program (see below), follow the reboot procedure.
Calibration taking a long time: If the calibration is taking too long, there may have been a weight present on the test beds prior to the start of the customer profile. The option are:
- Wait for the calibration to complete.
- Restart the customer profile and switch the kiosk to virtual mode to quickly complete the profile.
Persistent calibration issues: Please review that the equipment has not been moved from the designated location, and if it has that the location still meets all of the requirements listed in our setup guide.
Restarting
To restart the software, select the green icon with the moon shape from the computer desktop. If you are currently running the software, you will need to exit the software at the name screen by typing in END (older software versions) or CLOSE APP (latest software version).
Rebooting
To reboot the computer, first close the application (if it is running) by navigating the to the profile name screen and then typing END (older software versions) or CLOSE APP (latest software version).
Next, from the Windows desktop, select the Windows icon in the lower left corner and then select Power right above the Windows icon. Restart should be the option directly above Power.
As the computer restarts, there is no need to click on anything as the diagnostic software loads and automatically launches. Please be patient.
Now that you have reviewed our troubleshooting guide, please review the rep FAQs and user guide, and let us know if you have any more questions.